Access the full text.
Sign up today, get DeepDyve free for 14 days.
Guðbjörg Vilhjálmsdóttir, Guðrún Kjartansdóttir, Sigríður Smáradóttir, S. Einarsdóttir (2012)
Career Adapt-Abilities Scale--Icelandic Form: Psychometric Properties and Construct Validity.Journal of Vocational Behavior, 80
C. Patti, Chia Chen (2009)
Types of Word-of-Mouth Messages: Information Search and Credence-Based ServicesJournal of Promotion Management, 15
A. Watts (2002)
The Role of Information and Communication Technologies in Integrated Career Information and Guidance Systems: A Policy PerspectiveInternational Journal for Educational and Vocational Guidance, 2
R. Sultana (2009)
Career guidance policies : global dynamics, local resonances
Man Cheung, Chuan Luo, C. Sia, Hua-ping Chen (2009)
Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer RecommendationsInternational Journal of Electronic Commerce, 13
V. Gordon, Wesley Habley, Thomas Grites (2000)
Academic Advising: A Comprehensive Handbook
Amritesh, S. Misra, J. Chatterjee (2013)
Positioning e‐government services in the credence based settingTransforming Government: People, Process and Policy, 7
R. Dawis (2005)
The Minnesota Theory of Work Adjustment.
Jungwoo Lee (2010)
10 year retrospect on stage models of e-Government: A qualitative meta-synthesisGov. Inf. Q., 27
W. Liu (2013)
The Oxford Handbook of Social Class in Counseling
M. Dinther, F. Dochy, M. Segers (2011)
Factors affecting students' self-efficacy in higher educationEducational Research Review, 6
R. Lent (2005)
A Social Cognitive View of Career Development and Counseling.
D. Super (1980)
A life-span, life-space approach to career developmentJournal of Vocational Behavior, 16
Vernon Zunker (2006)
Career Counseling: A Holistic Approach
Amritesh, S. Misra, J. Chatterjee (2013)
Applying Gap Model for Bringing Effectiveness to e-Government Services: A Case of NeGP Deployment in IndiaInt. J. Electron. Gov. Res., 9
Duane Brown (1993)
Career Information, Career Counseling, and Career Development
Robert Pryor (2011)
The Chaos Theory of Careers: A New Perspective on Working in the Twenty-First Century
A. Parasuraman, V. Zeithaml, L. Berry (1985)
A Conceptual Model of Service Quality and Its Implications for Future ResearchJournal of Marketing, 49
M. Savickas, L. Nota, J. Rossier, J. Dauwalder, M. Duarte, J. Guichard, S. Soresi, R. Esbroeck, A. Vianen (2009)
Life designing: A paradigm for career construction in the 21st centuryJournal of Vocational Behavior, 75
I. Gati, L. Asulin-Peretz (2011)
Internet-Based Self-Help Career Assessments and Interventions: Challenges and Implications for Evidence-Based Career CounselingJournal of Career Assessment, 19
Tony Feghali, I. Zbib, Sophia Hallal (2011)
A Web-based Decision Support Tool for Academic AdvisingJ. Educ. Technol. Soc., 14
Purpose– This paper aims to understand the emerging state of online counseling practices in India, highlight the benefits of process transition and explore potential research issues in this domain. Changing demands of labor market and growing availability of wide range of education and training options in the higher/technical education sector underscore the need of counseling services for an individual’s career guidance requirements. “Online counseling” in this context, as an e-government intervention, is expected to meet this requirement by extending support to individuals’ decision-making process and optimally match their interest with appropriate kind of education. Design/methodology/approach– The authors have highlighted some key contributions from the literature to build theoretical insight about contextual factors of counseling, and presented a detailed case analysis of online counseling practices in one of the states of India. Findings– With a critical perspective, it is noticed that design of online counseling services in India has largely been developed from the requirements of service provider’s to support the conventional set of practices, with less attention given to students’ decision support. More research is required in the direction of service gap analysis, information quality issues and more interactive website functionalities from user’s viewpoint. Research limitations/implications– Aligning the objectives of online counseling services with the relevant theories of career guidance should essentially be considered by the government/online counseling managers. Furthermore, managers must understand the importance of information quality and self-help tools for online information accessibility to facilitate student’s decision-making process. Originality/value– The article reports a research scenario/case of a unique service of its kind under the education sector in India which is weighted high on both the dimensions – technical/operational elements, because of multiple stakeholders’ involvement, and informational service elements, as viewed through e-government service maturity research lens.
Transforming Government People Process and Policy – Emerald Publishing
Published: Oct 14, 2014
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.