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The purpose of this paper is to explore how knowledge hiding affects buyer-supplier relationship performance in the supply chain.Design/methodology/approachThis study uses a multiple case study methodology. Overall, 26 semi-structured interviews (13 dyadic interviews) with managers of buying and supplying firms (who have been a victim of knowledge hiding) were undertaken.FindingsBased on comprehensive data analysis, results reveal seven factors that adversely affect buyer-supplier relationship performance (lack of trust, lack of cooperation and lack of commitment). In addition, results reveal that such factors reduced the firm’s business performance in terms of low-quality products, increased lead time and higher costs.Research limitations/implicationsThis study has some limitations. First, the results of this study are not generalizable to a broader population. Second, this study explores behavioral patterns with respect to United Arab Emirates culture only.Practical implicationsFirms can use the findings from this study to understand how knowledge hiding in a buyer-supplier relationship adversely affects a buyer-supplier relationship performance.Originality/valueA considerable weakness in buyer-supplier relationship literature is a need for a study examining how knowledge hiding harms buyer-supplier relationship performance in the supply chain. This paper addresses this gap.
VINE Journal of Information and Knowledge Management Systems – Emerald Publishing
Published: Jan 2, 2023
Keywords: Management; Qualitative research; Supply chain; Knowledge hiding; Buyer-supplier relationship; Qualitative study; Product quality; Innovation
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