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Course evaluation by importance‐performance analysis and improving actions at the Budapest University of Technology and Economics

Course evaluation by importance‐performance analysis and improving actions at the Budapest... Purpose – The Department of Management and Corporate Economics as the flagship of teaching and researching quality management at the Budapest University of Technology and Economics has conducted an extended survey among students in five different business courses in order to get deeper knowledge about the factors influencing student (dis)satisfaction. The papers aims to discuss this. Design/methodology/approach – Initially students were asked to fill out a course evaluation questionnaire of 11 questions. After processing the questionnaires, problem solving techniques with strong student involvement were applied in order to lay the foundation for long‐term course improvement actions. The main objective was to identify the factors that were given the greatest importance by the students, but where the performance of the course was low in order to reveal the potentials of development. Findings – Improving student satisfaction is a must at all courses as the financial issues of the faculty and the department are strongly affected by students' course ratings. By extending the application of this type of course, evaluation to faculty and university level would be a step forward regarding the development of satisfaction questionnaire in use at this moment. Originality/value – This kind of questionnaire structure and the validation of the presented dual approach would not only highlight the areas needing to be developed, but also student deliverance could have more aspects. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality and Service Sciences Emerald Publishing

Course evaluation by importance‐performance analysis and improving actions at the Budapest University of Technology and Economics

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Publisher
Emerald Publishing
Copyright
Copyright © 2013 Emerald Group Publishing Limited. All rights reserved.
ISSN
1756-669X
DOI
10.1108/17566691311316257
Publisher site
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Abstract

Purpose – The Department of Management and Corporate Economics as the flagship of teaching and researching quality management at the Budapest University of Technology and Economics has conducted an extended survey among students in five different business courses in order to get deeper knowledge about the factors influencing student (dis)satisfaction. The papers aims to discuss this. Design/methodology/approach – Initially students were asked to fill out a course evaluation questionnaire of 11 questions. After processing the questionnaires, problem solving techniques with strong student involvement were applied in order to lay the foundation for long‐term course improvement actions. The main objective was to identify the factors that were given the greatest importance by the students, but where the performance of the course was low in order to reveal the potentials of development. Findings – Improving student satisfaction is a must at all courses as the financial issues of the faculty and the department are strongly affected by students' course ratings. By extending the application of this type of course, evaluation to faculty and university level would be a step forward regarding the development of satisfaction questionnaire in use at this moment. Originality/value – This kind of questionnaire structure and the validation of the presented dual approach would not only highlight the areas needing to be developed, but also student deliverance could have more aspects.

Journal

International Journal of Quality and Service Sciences – Emerald Publishing

Published: Mar 22, 2013

Keywords: Higher education; Student satisfaction; Student involvement; Brainstorming; Cause and effect diagram; Improving actions; Hungary

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