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Broadcasting, through TV, social services information to older persons

Broadcasting, through TV, social services information to older persons The purpose of this paper is to depict the field trial to evaluate the usability and usefulness of an Interactive TV platform that aims to promote the info-inclusion and quality of life of Portuguese older adults by delivering informative content about public and social services.Design/methodology/approachThe present paper reports the process of a field trial conducted to test an iTV platform’s usability and user experience along with 21 senior users. A high-fidelity prototype was tested with potential users for two weeks to collect data in a “real life” background to gather valuable information to refine the solution according to the target public needs.FindingsThe results revealed positive usability levels and overall satisfaction of the users in interacting with the system, yet not stopping them from giving their inputs and feedback. The informative videos sent to the platform were considered adequate, the remote control was simple and caused no problems, the video library and the splash screen were both positively reviewed.Originality/valueThis original research offers insights on how valuable is making field trial in the development of an innovative technology regarding this target population. Also, it was possible to understand that older adults want to be informed. Despite this, most of the time, they are unable to find the information efficiently. These results also supported the usefulness of the +TV4E platform. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Working with Older People Emerald Publishing

Broadcasting, through TV, social services information to older persons

Working with Older People , Volume 26 (4): 9 – Nov 28, 2022

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References (12)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1366-3666
eISSN
1366-3666
DOI
10.1108/wwop-01-2022-0001
Publisher site
See Article on Publisher Site

Abstract

The purpose of this paper is to depict the field trial to evaluate the usability and usefulness of an Interactive TV platform that aims to promote the info-inclusion and quality of life of Portuguese older adults by delivering informative content about public and social services.Design/methodology/approachThe present paper reports the process of a field trial conducted to test an iTV platform’s usability and user experience along with 21 senior users. A high-fidelity prototype was tested with potential users for two weeks to collect data in a “real life” background to gather valuable information to refine the solution according to the target public needs.FindingsThe results revealed positive usability levels and overall satisfaction of the users in interacting with the system, yet not stopping them from giving their inputs and feedback. The informative videos sent to the platform were considered adequate, the remote control was simple and caused no problems, the video library and the splash screen were both positively reviewed.Originality/valueThis original research offers insights on how valuable is making field trial in the development of an innovative technology regarding this target population. Also, it was possible to understand that older adults want to be informed. Despite this, most of the time, they are unable to find the information efficiently. These results also supported the usefulness of the +TV4E platform.

Journal

Working with Older PeopleEmerald Publishing

Published: Nov 28, 2022

Keywords: Field trial; Usability evaluation; iTV; Older people; Ageing well; User experience

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