Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

An investigation of the willingness of UK certificated firms to recommend ISO 9000

An investigation of the willingness of UK certificated firms to recommend ISO 9000 Presents survey results which are derived from the most comprehensive investigation ever undertaken of UK companies certificated to ISO 9000. Reports an analysis of the willingness of certificated companies to recommend the standard to other, similar companies. States that the 4,250 certificated organizations mail surveyed, 1,220 (28.7 per cent) responded. Indicates that the companies most willing to recommend ISO 9000 were those most satisfied with the organizational impacts of the standard and these were of three major kinds: profitability impacts, process improvements and marketing benefits. Reports that companies also willing to recommend were those whose expectations had been met, and those who believed the standard to be cost‐effective. Proposes that these results should help deflect criticism about the perceived value of the standard, and motivate companies to pursue certification. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality Science Emerald Publishing

An investigation of the willingness of UK certificated firms to recommend ISO 9000

International Journal of Quality Science , Volume 1 (2): 11 – Aug 1, 1996

Loading next page...
 
/lp/emerald-publishing/an-investigation-of-the-willingness-of-uk-certificated-firms-to-Gcqcm4DBK6
Publisher
Emerald Publishing
Copyright
Copyright © 1996 MCB UP Ltd. All rights reserved.
ISSN
1359-8538
DOI
10.1108/13598539610126605
Publisher site
See Article on Publisher Site

Abstract

Presents survey results which are derived from the most comprehensive investigation ever undertaken of UK companies certificated to ISO 9000. Reports an analysis of the willingness of certificated companies to recommend the standard to other, similar companies. States that the 4,250 certificated organizations mail surveyed, 1,220 (28.7 per cent) responded. Indicates that the companies most willing to recommend ISO 9000 were those most satisfied with the organizational impacts of the standard and these were of three major kinds: profitability impacts, process improvements and marketing benefits. Reports that companies also willing to recommend were those whose expectations had been met, and those who believed the standard to be cost‐effective. Proposes that these results should help deflect criticism about the perceived value of the standard, and motivate companies to pursue certification.

Journal

International Journal of Quality ScienceEmerald Publishing

Published: Aug 1, 1996

Keywords: Certification; Improvement; ISO 9000; Organizations; United Kingdom

There are no references for this article.