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A systematic review of quality of student experience in higher education

A systematic review of quality of student experience in higher education PurposeThe purpose of this paper is to identify and synthesize major streams of research on quality of student experience in higher education, to present an agenda for future research.Design/methodology/approachThe paper presents a systematic review of research published in high-quality journals during the period 2000 to 2014 in the areas of quality of student experience and higher education.FindingsFindings highlight current research trends on the quality of student experience in higher education. Results show five prevailing research streams: exploration of learning experience; exploration of student experience; gender differences in assessment of higher education experience; improvement in quality of student experience; and student satisfaction with higher education experience.Research Limitations/implicationsThe identification of the five research streams provides the basis for a synthesis of key issues identified within each research stream. In addition, the identification of purposes and limitations in existing research supports attempts to address issues of the quality of student experiences in higher education.Practical ImplicationsLiterature currently portrays the quality of student experience as a student-centric idea. Together with the purposes and limitations identified in existing research, the paper proposes an agenda for future research that increases the variety of research streams to provide a deeper understanding of the student experience and to enhance the delivery of quality in higher education.Originality/valueThe findings contribute to the research scene by providing important insights in terms of the current trends and focus of existing research in the area of quality of student experiences in higher education. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality and Service Sciences Emerald Publishing

A systematic review of quality of student experience in higher education

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1756-669X
DOI
10.1108/IJQSS-08-2015-0058
Publisher site
See Article on Publisher Site

Abstract

PurposeThe purpose of this paper is to identify and synthesize major streams of research on quality of student experience in higher education, to present an agenda for future research.Design/methodology/approachThe paper presents a systematic review of research published in high-quality journals during the period 2000 to 2014 in the areas of quality of student experience and higher education.FindingsFindings highlight current research trends on the quality of student experience in higher education. Results show five prevailing research streams: exploration of learning experience; exploration of student experience; gender differences in assessment of higher education experience; improvement in quality of student experience; and student satisfaction with higher education experience.Research Limitations/implicationsThe identification of the five research streams provides the basis for a synthesis of key issues identified within each research stream. In addition, the identification of purposes and limitations in existing research supports attempts to address issues of the quality of student experiences in higher education.Practical ImplicationsLiterature currently portrays the quality of student experience as a student-centric idea. Together with the purposes and limitations identified in existing research, the paper proposes an agenda for future research that increases the variety of research streams to provide a deeper understanding of the student experience and to enhance the delivery of quality in higher education.Originality/valueThe findings contribute to the research scene by providing important insights in terms of the current trends and focus of existing research in the area of quality of student experiences in higher education.

Journal

International Journal of Quality and Service Sciences – Emerald Publishing

Published: Jun 20, 2016

References

  • Measuring service quality in higher education: HEdPERF vs SERVPERF
  • Trends in global higher education: tracking an academic revolution
  • Mind the gap: staff and postgraduate perceptions of student experience in higher education
  • The place of inter-rater reliability in qualitative research: an empirical study