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A survey instrument for standardizing TQM modeling research

A survey instrument for standardizing TQM modeling research For over a decade, total quality management has been a principle focus of business managers and academic researchers alike. The myriad prescriptions and practices, all purporting to represent this management philosophy, have been implemented with varying degrees of success. Despite the significant failure rate of TQM programs, the successes, as indicated by Baldrige Award winners, support continued interest in TQM. The search for linkages between current descriptive models and proposed prescriptive models of TQM spawned our research, which, in turn, required creation of a survey instrument. This paper describes the initial sources and development of this instrument, the rigorous sequence of testing that it has been subjected to, and its application for current and future research. The successful achievement of key survey statistics suggests that this instrument can be used for TQM data collection with confidence by researchers elsewhere who will investigate other proposed models. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality Science Emerald Publishing

A survey instrument for standardizing TQM modeling research

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Publisher
Emerald Publishing
Copyright
Copyright © 1998 MCB UP Ltd. All rights reserved.
ISSN
1359-8538
DOI
10.1108/13598539810203887
Publisher site
See Article on Publisher Site

Abstract

For over a decade, total quality management has been a principle focus of business managers and academic researchers alike. The myriad prescriptions and practices, all purporting to represent this management philosophy, have been implemented with varying degrees of success. Despite the significant failure rate of TQM programs, the successes, as indicated by Baldrige Award winners, support continued interest in TQM. The search for linkages between current descriptive models and proposed prescriptive models of TQM spawned our research, which, in turn, required creation of a survey instrument. This paper describes the initial sources and development of this instrument, the rigorous sequence of testing that it has been subjected to, and its application for current and future research. The successful achievement of key survey statistics suggests that this instrument can be used for TQM data collection with confidence by researchers elsewhere who will investigate other proposed models.

Journal

International Journal of Quality Science – Emerald Publishing

Published: Mar 1, 1998

Keywords: Modelling; Statistics; Surveys; TQM

References

  • Development and validation of TQM implementation constructs
    Ahire, S.; Golhar, D.; Waller, M.
  • Diffusion of quality attitudes and practices: comparing four types of American organizations
    American Society for Quality Control
  • A theory of quality management underlying the Deming management method
    Anderson, J.; Rungtusanatham, M.; Schroeder, R.