Access the full text.
Sign up today, get DeepDyve free for 14 days.
A. O'Cass, Tino Fenech (2003)
Web retailing adoption: exploring the nature of internet users Web retailing behaviourJournal of Retailing and Consumer Services, 10
A. Dijksterhuis, Pamela Smith, R. Baaren, D. Wigboldus (2005)
The Unconscious Consumer: Effects of Environment on Consumer BehaviorJournal of Consumer Psychology, 15
G. Walsh, V. Mitchell, T. Hennig-Thurau (2001)
German Consumer Decision‐Making StylesJournal of Consumer Affairs, 35
Malaika Brengman, Maggie Geuens, Bert Weijters, Scott Smith, William Swinyard (2005)
Segmenting Internet shoppers based on their web-usage-related lifestyle: a cross-cultural validationJournal of Business Research, 58
O. Al-kwifi, Z. Ahmed (2014)
CHALCO: building a global brand while passing industry crisisJournal of Technology Management in China, 9
G. Scherhorn, L. Reisch, Gerhard Raab (1990)
Addictive buying in West Germany: An empirical studyJournal of Consumer Policy, 13
Yuan Zhou, M. Amin (2014)
Factors affecting online community commitment in China: a conceptual frameworkJournal of Technology Management in China, 9
H. Bauer, M. Grether, Mark Leach (2002)
Building customer relations over the InternetIndustrial Marketing Management, 31
Z. Ahmed, O. Al-kwifi, Buerhan Saiti, N. Othman (2014)
Consumer behavior dynamics of Chinese minoritiesJournal of Technology Management in China, 9
Clyde Warden, Stephen Huang, Tsung-Chi Liu, Wann‐Yih Wu (2008)
Global media, local metaphor: Television shopping and marketing-as-relationship in America, Japan, and TaiwanJournal of Retailing, 84
C. Prasad, A. Aryasri (2011)
Effect of shopper attributes on retail format choice behaviour for food and grocery retailing in IndiaInternational Journal of Retail & Distribution Management, 39
Mark Arnold, K. Reynolds (2003)
Hedonic shopping motivationsJournal of Retailing, 79
John Walsh, S. Godfrey (2000)
The internet: a new era in customer serviceEuropean Management Journal, 18
Cele Otnes, M. Mcgrath (2001)
Perceptions and realities of male shopping behaviorJournal of Retailing, 77
T. Walters, Stephen Quinn, A. Jendli (2006)
A new roadmap to life: media, culture, and modernity in the United Arab Emirates
B. Mujtaba (2013)
Negotiating with modern Chinese professionals: A review of cultural considerations and cyberspace communicationJournal of Technology Management in China, 8
L. Turley, R. Milliman (2000)
Atmospheric Effects on Shopping Behavior: A Review of the Experimental EvidenceJournal of Business Research, 49
G. Tellis, David Ackerman (2001)
Can Culture Affect Prices? A Cross-Cultural Study of Shopping and Retail PricesFEN: Behavioral Finance (Topic)
Purpose – This study aims to examine the shopping behaviors (online and in store), cultures and personalities of consumers within China, Belgium, India and Germany, and compares them to American shopping behaviors and to each other. Design/methodology/approach – The data were collected through literature research and personality, cultural and shopping behavior research was assessed via surveys, while customer service oriented behaviors were measured through direct observation and survey methods using structured questionnaires and other approaches for data collection. Findings – The findings showed implications of anticipating consumer’s behavioral responses, as well as the cultural and personality differences. The findings may help retailers with strategic business strategies to assess what attracts consumers the most and the least and then use this advantage to become successful internationally. Originality/value – The current study is original, in that it uses multiple methods to collect data allowing for comparison across shopping industry groups including retail managers and even consumers themselves. Primary data of this type are difficult to obtain in China. This study contributes to the literature by showing that different industries may have different requirements in terms of the relationship between personalities and customer service levels among managers.
Journal of Technology Management in China – Emerald Publishing
Published: Sep 30, 2014
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.