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A model of the perception gap between different actors

A model of the perception gap between different actors Purpose – The purpose of this article is to propose a model that describes and categorizes the perception gap between different persons and groups/stakeholders. Design/methodology/approach – Based on the concept of mutual beliefs and a theory of expectation, a model of the perception gap between different actors is deductively constructed along with the formulation of model components. Several theoretical and practical implications of the model are presented. Using a case‐study approach, the applicability and partial validity of the proposal is shown. Findings – The model provides a detailed description and categorization of the perception gap between different actors. A model‐based method could describe and identify the different types of perception gap between different actors. Originality/value – This study contributes to the better understanding of inter‐ and intra‐personal perception gap and provides a basis for future theoretical and empirical research about perception gap between different actors under various contexts. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality and Service Sciences Emerald Publishing

A model of the perception gap between different actors

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Publisher
Emerald Publishing
Copyright
Copyright © 2013 Emerald Group Publishing Limited. All rights reserved.
ISSN
1756-669X
DOI
10.1108/IJQSS-08-2012-0009
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this article is to propose a model that describes and categorizes the perception gap between different persons and groups/stakeholders. Design/methodology/approach – Based on the concept of mutual beliefs and a theory of expectation, a model of the perception gap between different actors is deductively constructed along with the formulation of model components. Several theoretical and practical implications of the model are presented. Using a case‐study approach, the applicability and partial validity of the proposal is shown. Findings – The model provides a detailed description and categorization of the perception gap between different actors. A model‐based method could describe and identify the different types of perception gap between different actors. Originality/value – This study contributes to the better understanding of inter‐ and intra‐personal perception gap and provides a basis for future theoretical and empirical research about perception gap between different actors under various contexts.

Journal

International Journal of Quality and Service Sciences – Emerald Publishing

Published: Nov 22, 2013

Keywords: Expectation and belief; Gap categorization; Multi‐actor context; Perception gap

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