Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Selling Smiles: Emotional Labor and Labor-Management Relations in 1930s Colonial Korean Department Stores

Selling Smiles: Emotional Labor and Labor-Management Relations in 1930s Colonial Korean... Department stores were the most luxurious retail institutions in colonial Korea in terms of their architecture, interior design, and product offerings. While Korean department stores closely resembled their Western and Japanese counterparts in form and function, the Korean department stores were unique for their position in developing retail practices and policies within a colonial context. Specifically, department stores hired young female workers to provide emotional labor to both customers and managers, which illustrated the transition from precapitalist to capitalist modes of emotional labor. Furthermore, the creation of a corporate culture and employee training programs that demanded a specific type of emotional labor resulted in various reactions from the employees, including complaints, criminal acts and violence, and the rise of class and political consciousness. Consequently, the evolution of labor-management relations in 1930s Korean department stores offers a gendered perspective on the economic and cultural aspects of Japanese control over life on the Korean peninsula, particularly through the bottom-up view of female department store workers. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Korean Studies Duke University Press

Selling Smiles: Emotional Labor and Labor-Management Relations in 1930s Colonial Korean Department Stores

Oh, Jinseok; Kahm, Howard
Journal of Korean Studies , Volume 23 (1) – Mar 1, 2018
Download PDF
22 pages

Loading next page...
 
/lp/duke-university-press/selling-smiles-emotional-labor-and-labor-management-relations-in-1930s-64rRXpfoEd
Copyright
Copyright © 2018 by the Trustees of Columbia University in the City of New York
ISSN
0731-1613
eISSN
2158-1665
DOI
10.1215/21581665-4339044
Publisher site
See Article on Publisher Site

Abstract

Department stores were the most luxurious retail institutions in colonial Korea in terms of their architecture, interior design, and product offerings. While Korean department stores closely resembled their Western and Japanese counterparts in form and function, the Korean department stores were unique for their position in developing retail practices and policies within a colonial context. Specifically, department stores hired young female workers to provide emotional labor to both customers and managers, which illustrated the transition from precapitalist to capitalist modes of emotional labor. Furthermore, the creation of a corporate culture and employee training programs that demanded a specific type of emotional labor resulted in various reactions from the employees, including complaints, criminal acts and violence, and the rise of class and political consciousness. Consequently, the evolution of labor-management relations in 1930s Korean department stores offers a gendered perspective on the economic and cultural aspects of Japanese control over life on the Korean peninsula, particularly through the bottom-up view of female department store workers.

Journal

Journal of Korean Studies – Duke University Press

Published: Mar 1, 2018

References

  • Ch’ŏnyŏ wa Pak Hŭngsik—Chosŏn ŭi sangŏpwang Pak Hungsik Ssi waŭi ‘ch’ŏnyŏ ch’ŏrhak’ ilmuniltapki
    Author, Z.
  • The Courtesan’s Journal: Kisaeng and the Sex Labour Market in Colonial Korea
    Barraclough, Ruth
  • Marketing Assimilation: The Press and the Formation of the Japanese-Korean Colonial Relationship
    Caprio, Mark E.
  • Hwasin Paekhwajŏmwŏn sarin sakŏn
    Chang, Hŭgyŏng
  • Chigŏp chŏnsŏn e nasŏn yŏsŏngdŭl (2)—yŏjŏmwŏn O Chŏngja yang
  • Chigŏp yŏsŏng i toel pun ŭn arŏ tusŏya hamnida—Hwasin Paekhwajŏm insa kwajang Pak Chusŏp Ssi tam
  • Chigŏp yŏsŏng sunbang—paekhwajŏmwŏn Kong Kyŏmja yang
  • Yŏjŏmwŏn ŭi ilgi
    Ch’oe, Yŏngae
  • Chŏmwŏn saenghwal ŭi imyŏn—T paekhwajŏm yŏjŏmwŏn Yunwŏn
  • The Creation of a Company Culture: Cadburys, 1861–1931
    Dellheim, Charles
  • Employee Theft as a Reaction to Underpayment Inequity: The Hidden Cost of Pay Cuts
    Greenberg, Jerald
  • Tep’at’ŭ chapki
    Han, Int’aek
  • It’s All Too Beautiful: Emotion and Organization in the Aesthetic Economy
    Hancock, Philip Tyler, Melissa Fineman, Stephen
  • Han siganssik ŭngdae haja ansamyŏn ulgo sip’ŏ—Hwasin Paekhwajŏm chŏmwŏn Hong Hyeyŏm yang
  • Domestic Servants and Households in Victorian England
    Higgs, Edward
  • Hwasin Paekhwajŏm e sŏllip in’ga
  • Hwasin Paekhwajŏm nae sanghae ch’isa sakŏn
  • Sselssŭkkŏl ŭi piae
    Hwasin, Paekhwajŏm Yi Sugyŏng
  • Hwasin sin’gwan naksŏng
  • Insaeng ch’onyŏnbyŏng (1)—Hwasin Paekhwajŏm namjŏmwŏn Kim Sanghŏm
  • Kak paekhwajŏm ŭl chŏnmun ŭro
  • Chŏmdu esŏ pon Chosŏn sonnim
    Kim, Kyŏngae
  • Tep’at’ŭ sach’ŭng esŏ
    Kim, Yŏngsŏn
  • Yŏin p’orodae sunangi salgi wihayŏ
    Kim, Yŏngsŏn
  • “Kŏri ŭi yŏhakkyo rŭl ch’ajŏsŏ, yŏnae kŭmji ŭi Hwasin yŏhakkyo, chebok ŭi ch’ŏnyŏ paek-sasimmyŏng
  • Ilche ha Mi kunjŏnggi Han Sŭngin ŭi chŏngch’i hwaltong kwa kyŏngje insik
    O, Chinsŏk
  • Ilche ha paekhwajŏm ŏpkye ŭi tonghyang kwa kwan’gyeindŭl ŭi saenghwal yangsik
    O, Chinsŏk Kukhak Yŏn’guwŏn, Yŏnse Taehakkyo
  • Paekhwajŏm chungap e sosang ŭro chŏllak
  • Paekhwajŏm e nat’anan sinyŏsŏng: Hwasin insagye chuim Pak Chusŏp Ssi wa ŭi ilmuniltapki
  • Paekhwajŏm ŭi miin sijang
  • Paekhwajŏm ŭi yŏnghwagwanhwa sin’gyŏnghyang ŭro chumok
  • Travel Guides to the Empire: The Production of Tourist Images in Colonial Korea
    Pai, Hyung Il Kendall, Laurel
  • Hwasin ŭi samyŏng kwa oin ŭi ch’aekim
    Pak, Hŭngsik
  • Suji ka mannŭn saenghwal
    Pak, Hŭngsik
  • Piryŏn ŭi yŏjŏmwŏn i ch’ŏlto e toip chasal
  • Pukch’on sangga ŭi ich’e—Hwasin Paekhwajŏm ŭi wiyong
  • Pulsangsa kŏn ŭro paekhwajŏm e pinan ŭi sori nopda
  • Saenghwal chŏnsŏn t’ambanggi
  • Samgagae ŭi p’at’an
  • Sasohan illo chaktang haya ttaeryŏ chugyŏ
  • Tae paekhwajŏm chŏn
    Sin, T’aeik
  • Tonga-Hwasin yang paekhwajŏm haptong naemak
    Sin, T’aeik
  • Sinyŏsŏng chigŏp annae (6)—yŏjŏmwŏn
  • Saemsonnŭn mulyok ŭi hŏyŏng ŭl kŭkpok
  • Sŏro sŏro ŭi hŭimang kwa pulp’yŏng
  • Taesangjŏm ŭi chinch’ul kwa sosangjŏm
  • Hyakkaten no shinbun kōkoku
    Tanaka, Takashi
  • T’ŭkmae wa pogin sŏngdaehan semal haengjin e pakch’a
  • Washin Tōa gappei mondai o megutte
  • Sŏul sadae paekhwajŏm miin chŏmwŏn t’amsagi
    Yi, Pakun
  • Yŏgisŏ nŭn irŏn yŏsŏng ŭl ppopso—Hwasin Paekhwajŏm
  • Yŏjigwŏn ŭi isanghyŏng t’ajin (4)—Hwasin Paekhwajŏm insa kwajang Pak Chusŏp Ssi tam
  • Chamsirado anjŏ poassŭmyŏn
    Yŏjŏmwŏn, Kim Poksil
  • Yūenchi no yūtopia
    Yoshimi, Shunya
  • Yŏsŏng ŭi ilt’ŏ rŭl ch’ajŏ
  • Ch’ŏnyŏ wa Pak Hŭngsik—Chosŏn ŭi sangŏpwang Pak Hungsik Ssi waŭi ‘ch’ŏnyŏ ch’ŏrhak’ ilmuniltapki
    Author, Z.
  • The Courtesan’s Journal: Kisaeng and the Sex Labour Market in Colonial Korea
    Barraclough, Ruth
  • Marketing Assimilation: The Press and the Formation of the Japanese-Korean Colonial Relationship
    Caprio, Mark E.
  • Hwasin Paekhwajŏmwŏn sarin sakŏn
    Chang, Hŭgyŏng
  • Chigŏp chŏnsŏn e nasŏn yŏsŏngdŭl (2)—yŏjŏmwŏn O Chŏngja yang
  • Chigŏp yŏsŏng i toel pun ŭn arŏ tusŏya hamnida—Hwasin Paekhwajŏm insa kwajang Pak Chusŏp Ssi tam
  • Chigŏp yŏsŏng sunbang—paekhwajŏmwŏn Kong Kyŏmja yang
  • Yŏjŏmwŏn ŭi ilgi
    Ch’oe, Yŏngae
  • Chŏmwŏn saenghwal ŭi imyŏn—T paekhwajŏm yŏjŏmwŏn Yunwŏn
  • The Creation of a Company Culture: Cadburys, 1861–1931
    Dellheim, Charles
  • Employee Theft as a Reaction to Underpayment Inequity: The Hidden Cost of Pay Cuts
    Greenberg, Jerald
  • Tep’at’ŭ chapki
    Han, Int’aek
  • It’s All Too Beautiful: Emotion and Organization in the Aesthetic Economy
    Hancock, Philip Tyler, Melissa Fineman, Stephen
  • Han siganssik ŭngdae haja ansamyŏn ulgo sip’ŏ—Hwasin Paekhwajŏm chŏmwŏn Hong Hyeyŏm yang
  • Domestic Servants and Households in Victorian England
    Higgs, Edward
  • Hwasin Paekhwajŏm e sŏllip in’ga
  • Hwasin Paekhwajŏm nae sanghae ch’isa sakŏn
  • Sselssŭkkŏl ŭi piae
    Hwasin, Paekhwajŏm Yi Sugyŏng
  • Hwasin sin’gwan naksŏng
  • Insaeng ch’onyŏnbyŏng (1)—Hwasin Paekhwajŏm namjŏmwŏn Kim Sanghŏm
  • Kak paekhwajŏm ŭl chŏnmun ŭro
  • Chŏmdu esŏ pon Chosŏn sonnim
    Kim, Kyŏngae
  • Tep’at’ŭ sach’ŭng esŏ
    Kim, Yŏngsŏn
  • Yŏin p’orodae sunangi salgi wihayŏ
    Kim, Yŏngsŏn
  • “Kŏri ŭi yŏhakkyo rŭl ch’ajŏsŏ, yŏnae kŭmji ŭi Hwasin yŏhakkyo, chebok ŭi ch’ŏnyŏ paek-sasimmyŏng
  • Ilche ha Mi kunjŏnggi Han Sŭngin ŭi chŏngch’i hwaltong kwa kyŏngje insik
    O, Chinsŏk
  • Ilche ha paekhwajŏm ŏpkye ŭi tonghyang kwa kwan’gyeindŭl ŭi saenghwal yangsik
    O, Chinsŏk Kukhak Yŏn’guwŏn, Yŏnse Taehakkyo
  • Paekhwajŏm chungap e sosang ŭro chŏllak
  • Paekhwajŏm e nat’anan sinyŏsŏng: Hwasin insagye chuim Pak Chusŏp Ssi wa ŭi ilmuniltapki
  • Paekhwajŏm ŭi miin sijang
  • Paekhwajŏm ŭi yŏnghwagwanhwa sin’gyŏnghyang ŭro chumok
  • Travel Guides to the Empire: The Production of Tourist Images in Colonial Korea
    Pai, Hyung Il Kendall, Laurel
  • Hwasin ŭi samyŏng kwa oin ŭi ch’aekim
    Pak, Hŭngsik
  • Suji ka mannŭn saenghwal
    Pak, Hŭngsik
  • Piryŏn ŭi yŏjŏmwŏn i ch’ŏlto e toip chasal
  • Pukch’on sangga ŭi ich’e—Hwasin Paekhwajŏm ŭi wiyong
  • Pulsangsa kŏn ŭro paekhwajŏm e pinan ŭi sori nopda
  • Saenghwal chŏnsŏn t’ambanggi
  • Samgagae ŭi p’at’an
  • Sasohan illo chaktang haya ttaeryŏ chugyŏ
  • Tae paekhwajŏm chŏn
    Sin, T’aeik
  • Tonga-Hwasin yang paekhwajŏm haptong naemak
    Sin, T’aeik
  • Sinyŏsŏng chigŏp annae (6)—yŏjŏmwŏn
  • Saemsonnŭn mulyok ŭi hŏyŏng ŭl kŭkpok
  • Sŏro sŏro ŭi hŭimang kwa pulp’yŏng
  • Taesangjŏm ŭi chinch’ul kwa sosangjŏm
  • Hyakkaten no shinbun kōkoku
    Tanaka, Takashi
  • T’ŭkmae wa pogin sŏngdaehan semal haengjin e pakch’a
  • Washin Tōa gappei mondai o megutte
  • Sŏul sadae paekhwajŏm miin chŏmwŏn t’amsagi
    Yi, Pakun
  • Yŏgisŏ nŭn irŏn yŏsŏng ŭl ppopso—Hwasin Paekhwajŏm
  • Yŏjigwŏn ŭi isanghyŏng t’ajin (4)—Hwasin Paekhwajŏm insa kwajang Pak Chusŏp Ssi tam
  • Chamsirado anjŏ poassŭmyŏn
    Yŏjŏmwŏn, Kim Poksil
  • Yūenchi no yūtopia
    Yoshimi, Shunya
  • Yŏsŏng ŭi ilt’ŏ rŭl ch’ajŏ