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The Dynamics of Sensemaking and Information Seeking in a Crisis Situation

The Dynamics of Sensemaking and Information Seeking in a Crisis Situation Abstract The present article investigates two questions: What determines citizens’ use of different media to seek information in a crisis situation, and what influences their evaluation of the information found. The case analysed is a major fire at a chemical storage facility in the harbour of Halmstad in Sweden, where there was a risk of toxic fumes reaching the city and its approximately 60,000 inhabitants. The study is part of a larger project, financed by the Swedish Civil Contingencies Agency, and in this part, focus group interviews are analysed. The results point to an interaction between citizens’ perception of the world, the perceived information, and the development of how the situation is regarded, where sensemaking is the pivotal concept. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Nordicom Review de Gruyter

The Dynamics of Sensemaking and Information Seeking in a Crisis Situation

Vigsø, Orla; Odén, Tomas
Nordicom Review , Volume 37 (1) – Jun 1, 2016
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References (11)

Publisher
de Gruyter
Copyright
Copyright © 2016 by the
ISSN
2001-5119
eISSN
2001-5119
DOI
10.1515/nor-2016-0003
Publisher site
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Abstract

Abstract The present article investigates two questions: What determines citizens’ use of different media to seek information in a crisis situation, and what influences their evaluation of the information found. The case analysed is a major fire at a chemical storage facility in the harbour of Halmstad in Sweden, where there was a risk of toxic fumes reaching the city and its approximately 60,000 inhabitants. The study is part of a larger project, financed by the Swedish Civil Contingencies Agency, and in this part, focus group interviews are analysed. The results point to an interaction between citizens’ perception of the world, the perceived information, and the development of how the situation is regarded, where sensemaking is the pivotal concept.

Journal

Nordicom Review – de Gruyter

Published: Jun 1, 2016

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