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/lp/de-gruyter/struggling-with-and-mastering-e-mail-consultations-a-study-of-access-SsiP5Z0Y7O
- Publisher
- de Gruyter
- Copyright
- © 2021 Anette Grønning, published by Sciendo
- ISSN
- 2001-5119
- eISSN
- 2001-5119
- DOI
- 10.2478/nor-2021-0038
- Publisher site
- See Article on Publisher Site
Abstract
AbstractIn Denmark, medical consultations and the institutional practice of going to the doctor have been expanded upon over the past decade, with e-mail consultations (e-consultations) now supplementing conventional consultations. As a form of communication with different constraints than face-to-face and telephonic communication, e-consultations are likely to both afford some benefits and present struggles. In this article, I examine the use and perception of primary care e-consultations from the perspective of the patient. The study is based on qualitative interviews with 20 patients and guided by the following research question: How do patients struggle with and master digital participation during e-consultations? The study demonstrates that e-consultations are more than a digital access point to the healthcare system: patients often struggle to maintain contact with their general practitioner, and e-consultations can help them navigate the healthcare system. Indeed, those who master this form of communication are appreciative of it and perceive it as screen care.
Journal
Nordicom Review – de Gruyter
Published: Sep 1, 2021
Keywords: digital consultation; participation; primary care; patients; screen care