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Ritualisation of Crisis Communication: Crowd-enabled responses to the Stockholm terror attack on Twitter

Ritualisation of Crisis Communication: Crowd-enabled responses to the Stockholm terror attack on... AbstractDigital connectivity enables ordinary people to participate in the social construction of crises. This article explores the crisis responses of common people through the prism of ritual communication in the case of the 2017 Stockholm terror attack. The ritual approach has helped to produce a nuanced understanding of the social functions of patterned and performative communication in crises and conflicts. However, the crisis communication of ordinary people has remained understudied from the viewpoint of ritualisation. Drawing from digital media ethnography and content analysis of a Twitter feed created around the hashtag #openstockholm, it is claimed that the ritualisation of crisis responses illustrates the active agency of ordinary people and contributes to ephemeral social cohesion. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Nordicom Review de Gruyter

Ritualisation of Crisis Communication: Crowd-enabled responses to the Stockholm terror attack on Twitter

Tikka, Minttu
Nordicom Review , Volume 40 (1): 16 – Feb 1, 2019
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Publisher
de Gruyter
Copyright
© 2019 Minttu Tikka, published by Sciendo
ISSN
2001-5119
eISSN
2001-5119
DOI
10.2478/nor-2019-0006
Publisher site
See Article on Publisher Site

Abstract

AbstractDigital connectivity enables ordinary people to participate in the social construction of crises. This article explores the crisis responses of common people through the prism of ritual communication in the case of the 2017 Stockholm terror attack. The ritual approach has helped to produce a nuanced understanding of the social functions of patterned and performative communication in crises and conflicts. However, the crisis communication of ordinary people has remained understudied from the viewpoint of ritualisation. Drawing from digital media ethnography and content analysis of a Twitter feed created around the hashtag #openstockholm, it is claimed that the ritualisation of crisis responses illustrates the active agency of ordinary people and contributes to ephemeral social cohesion.

Journal

Nordicom Review – de Gruyter

Published: Feb 1, 2019

Keywords: crisis; ritualisation; connective action; digital media ethnography; Twitter

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