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Aziz Mauliawati (2010)
Perencanaan information technology service management ITSM menggunakan ISO 20000 pada Universitas Terbuka
RICHARD PHARRO (2012)
ISO Paper online cit Available on internet www apmg international com
Abstract ISO 20000 is a service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an service management system. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
Research Papers Faculty of Materials Science and Technology Slovak University of Technology – de Gruyter
Published: Dec 1, 2012
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