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Quality in Service Management System According to ISO 20000

Quality in Service Management System According to ISO 20000 Abstract ISO 20000 is a service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an service management system. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Research Papers Faculty of Materials Science and Technology Slovak University of Technology de Gruyter

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References (4)

Publisher
de Gruyter
Copyright
Copyright © 2012 by the
ISSN
1336-1589
eISSN
1338-0532
DOI
10.2478/v10186-012-0021-6
Publisher site
See Article on Publisher Site

Abstract

Abstract ISO 20000 is a service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an service management system. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

Journal

Research Papers Faculty of Materials Science and Technology Slovak University of Technologyde Gruyter

Published: Dec 1, 2012

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