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Improvement of Selected Logistics Processes Using Quality Engineering Tools

Improvement of Selected Logistics Processes Using Quality Engineering Tools AbstractIncrease in the number of orders, the increasing quality requirements and the speed of order preparation require implementation of new solutions and improvement of logistics processes. Any disruption that occurs during execution of an order often leads to customer dissatisfaction, as well as loss of his/her confidence. The article presents a case study of the use of quality engineering methods and tools to improve the e-commerce logistic process. This made it possible to identify and prioritize key issues, identify their causes, and formulate improvement and prevention measures. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Management Systems in Production Engineering de Gruyter

Improvement of Selected Logistics Processes Using Quality Engineering Tools

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Publisher
de Gruyter
Copyright
© 2018 Michał Zasadzień et al., published by De Gruyter Open
eISSN
2450-5781
DOI
10.2478/mspe-2018-0009
Publisher site
See Article on Publisher Site

Abstract

AbstractIncrease in the number of orders, the increasing quality requirements and the speed of order preparation require implementation of new solutions and improvement of logistics processes. Any disruption that occurs during execution of an order often leads to customer dissatisfaction, as well as loss of his/her confidence. The article presents a case study of the use of quality engineering methods and tools to improve the e-commerce logistic process. This made it possible to identify and prioritize key issues, identify their causes, and formulate improvement and prevention measures.

Journal

Management Systems in Production Engineeringde Gruyter

Published: Mar 1, 2018

References