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Bankers communicating wrongdoing and failure: Apologies or apologetics?

Bankers communicating wrongdoing and failure: Apologies or apologetics? AbstractThis paper analyses letters to shareholders by bank presidents in the ten years after the financial crisis to establish whether apologies for corporate wrongdoing and mismanagement are present, and if not, how these negative aspects are communicated. Apologies and quasi apologies are shown to be part of a wider repertoire of strategies including alignment with those affected, disassociation from negative events, scapegoating of perpetrators, and promises of future good conduct. These findings are discussed in terms of the banks’ ongoing relationship with shareholders, and their wider reputation management endeavours. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Lodz Papers in Pragmatics de Gruyter

Bankers communicating wrongdoing and failure: Apologies or apologetics?

Lodz Papers in Pragmatics , Volume 17 (1-2): 21 – Jul 1, 2021

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References (16)

Publisher
de Gruyter
Copyright
© 2021 Walter de Gruyter GmbH, Berlin/Boston
ISSN
1898-4436
eISSN
1898-4436
DOI
10.1515/lpp-2021-0003
Publisher site
See Article on Publisher Site

Abstract

AbstractThis paper analyses letters to shareholders by bank presidents in the ten years after the financial crisis to establish whether apologies for corporate wrongdoing and mismanagement are present, and if not, how these negative aspects are communicated. Apologies and quasi apologies are shown to be part of a wider repertoire of strategies including alignment with those affected, disassociation from negative events, scapegoating of perpetrators, and promises of future good conduct. These findings are discussed in terms of the banks’ ongoing relationship with shareholders, and their wider reputation management endeavours.

Journal

Lodz Papers in Pragmaticsde Gruyter

Published: Jul 1, 2021

Keywords: Apologies; pragmatics; banking; corporate discourse; crisis management

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