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AbstractThe trend in development is going from slow withdrawal from mass tourism to a growing demand for small-scale local, customer-tailored travel experiences. The main question is balancing two main tourism development models: mass tourism connected to gambling, on the one hand, and customer-oriented local experience on the other. How should policymakers proceed in shaping the development of policies supporting both models? We discuss case studies proposed to build a qualitative multi-criteria decision model to evaluate the appropriateness of the development of new models encompassing the two mentioned. Therefore, the multi-criteria decision method DEX and the DEXi software tool are practical options for decision support in gambling tourism management. This study quickly analyses basic concepts of the DEX method and possible applications on actual life decisions and valuation problems.
Research in Social Change – de Gruyter
Published: Dec 1, 2021
Keywords: gambling tourism; tourism development; fragmentation; multi-attribute hierarchical model; DEXi software
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