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Barrier Walkthrough Method
Myriam Arrue, Xabier Valencia, J. Pérez, Lourdes Moreno, J. Abascal (2019)
Inclusive Web Empirical Studies in Remote and In-Situ Settings: A User Evaluation of the RemoTest PlatformInternational Journal of Human–Computer Interaction, 35
Aritz Sala, Myriam Arrue, J. Pérez, S. Espín-Tello (2020)
Measuring complexity of e-government services for people with low visionProceedings of the 17th International Web for All Conference
Tony Elliman, Arthur Money, L. Lines, Senaka Fernando (2008)
Online Form Complexity Assessment for Developing Assistive Technologies
Ramendra Verma (2018)
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Arthur Money, L. Lines, Senaka Fernando, Tony Elliman (2011)
e-Government online forms: design guidelines for older adults in EuropeUniversal Access in the Information Society, 10
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She is currently an Assistant Professor at the UPV/EHU and a member of the Egokituz Laboratory of HCI for Special Needs
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Challenges for the development of user interface pattern languages: A case study on the e-government domain
(2003)
The case for e-government: Excerpts from the OECD report "The E-government Imperative
Å (2005)
Grönlund and THoran, 15
Benjamin Caldwell, Michael Cooper, Loretta Reid, G. Vanderheiden (2008)
Web Content Accessibility Guidelines (WCAG) 2.0
Xabier Valencia, J. Pérez, Unai Muñoz, Myriam Arrue, J. Abascal (2015)
Assisted Interaction Data Analysis of Web-Based User Studies
Å. Grönlund, T. Horan (2005)
Introducing e-Gov: History, Definitions, and IssuesCommun. Assoc. Inf. Syst., 15
World Wide Web Consortium (W3C) (2016)
Accessibility requirements for people with low visionhttp://www.w3.org/TR/low-vision-needs/ (Access 24 September 2020)., 24
(2003)
The Case for e-government
Online public services may alleviate many of the inconveniences citizens have to face when accessing public services in the real world. People with low vision are one of the collectives who could benefit from e-services the most, as they can be accessed anytime, anywhere and with the help of their usual assistive technology. Many public e-services are provided by means of accessing, completing and submitting an online-form. However, this process is not always accessible for people with low vision and completing all the steps often becomes a complex task. It is necessary to identify the most difficult tasks and steps in public services in order to improve the user experience in e-government services. This paper presents a user study of five public Spanish e-services with ten participants, five of them with low vision. The performance of participants during the process of fulfilment of the online forms has been analysed. The results indicated the main barriers they found in each step of the process and highlighted the best approaches for implementing more accessible e-services.
ACM SIGACCESS Accessibility and Computing – Association for Computing Machinery
Published: Dec 4, 2020
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