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IS consultants and the change agent role

IS consultants and the change agent role IS Consultants and the Change Agent Role Elaine R. Winston Hofstra University Frank G. Zarb School o f Business 211 Weller Hall Hempstead, NY 11549-1340 Phone: (516) 463-5352 Fax: (516) 463-4834 Email: acserw@hofstra.edu Elaine Winston is an Assistant Professor of Information Systems at Hofstra University. She earned her PhD. From Baruch College. Her fifteen years of computer industry experience includes consulting at large and small global businesses. Her research interests include the implementation of technology in small businesses, the IS change agent role, and knowledge-based system development. She has presented papers at conferences and written articles that have been published in Information Resources Management Journal and Journal of End User Computing. ABSTRACT Markus and Benjamin (1996) proposed a change agentry model that identifies three change agent roles for the information system (IS) specialist: the traditional, the facilitator, and the advocator. This study explores these roles for IS consultants who are engaged as independent contractors by small businesses. Presented here is a field study of twenty-five cases to test these three roles. In general, the results of the study suggest that IS consultants' view themselves as change agents and can identify a role that they prefer to follow. Key http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png ACM SIGCPR Computer Personnel Association for Computing Machinery

IS consultants and the change agent role

Winston, Elaine R.
ACM SIGCPR Computer Personnel , Volume 20 (4) – Dec 1, 1999
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References (54)

Publisher
Association for Computing Machinery
Copyright
Copyright © 1999 by ACM Inc.
ISSN
0160-2497
DOI
10.1145/571475.571480
Publisher site
See Article on Publisher Site

Abstract

IS Consultants and the Change Agent Role Elaine R. Winston Hofstra University Frank G. Zarb School o f Business 211 Weller Hall Hempstead, NY 11549-1340 Phone: (516) 463-5352 Fax: (516) 463-4834 Email: acserw@hofstra.edu Elaine Winston is an Assistant Professor of Information Systems at Hofstra University. She earned her PhD. From Baruch College. Her fifteen years of computer industry experience includes consulting at large and small global businesses. Her research interests include the implementation of technology in small businesses, the IS change agent role, and knowledge-based system development. She has presented papers at conferences and written articles that have been published in Information Resources Management Journal and Journal of End User Computing. ABSTRACT Markus and Benjamin (1996) proposed a change agentry model that identifies three change agent roles for the information system (IS) specialist: the traditional, the facilitator, and the advocator. This study explores these roles for IS consultants who are engaged as independent contractors by small businesses. Presented here is a field study of twenty-five cases to test these three roles. In general, the results of the study suggest that IS consultants' view themselves as change agents and can identify a role that they prefer to follow. Key

Journal

ACM SIGCPR Computer Personnel – Association for Computing Machinery

Published: Dec 1, 1999

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