This commentary provides insight into the case study presented by Mirel by analyzing the social/organizational themes of (a) text book process versus deep reality, (b) group dynamics, (c) leadership, and (d) the role of values. It concludes that social information processing can provide explanatory power for both this case study and for other professional settings. It also notes the importance of ongoing and early educationof software industry professionals in the importance of usability.
ACM Journal of Computer Documentation (JCD) – Association for Computing Machinery
Published: Nov 20, 2000