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Creating personalized systems that people can scrutinize and control: Drivers, principles and experience

Creating personalized systems that people can scrutinize and control: Drivers, principles and... Creating Personalized Systems that People Can Scrutinize and Control: Drivers, Principles and Experience JUDY KAY and BOB KUMMERFELD, University of Sydney Widespread personalized computing systems play an already important and fast-growing role in diverse contexts, such as location-based services, recommenders, commercial Web-based services, and teaching systems. The personalization in these systems is driven by information about the user, a user model. Moreover, as computers become both ubiquitous and pervasive, personalization operates across the many devices and information stores that constitute the user's personal digital ecosystem. This enables personalization, and the user models driving it, to play an increasing role in people's everyday lives. This makes it critical to establish ways to address key problems of personalization related to privacy, invisibility of personalization, errors in user models, wasted user models, and the broad issue of enabling people to control their user models and associated personalization. We offer scrutable user models as a foundation for tackling these problems. This article argues the importance of scrutable user modeling and personalization, illustrating key elements in case studies from our work. We then identify the broad roles for scrutable user models. The article describes how to tackle the technical and interface challenges of http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png ACM Transactions on Interactive Intelligent Systems (TiiS) Association for Computing Machinery

Creating personalized systems that people can scrutinize and control: Drivers, principles and experience

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Publisher
Association for Computing Machinery
Copyright
Copyright © 2012 by ACM Inc.
ISSN
2160-6455
DOI
10.1145/2395123.2395129
Publisher site
See Article on Publisher Site

Abstract

Creating Personalized Systems that People Can Scrutinize and Control: Drivers, Principles and Experience JUDY KAY and BOB KUMMERFELD, University of Sydney Widespread personalized computing systems play an already important and fast-growing role in diverse contexts, such as location-based services, recommenders, commercial Web-based services, and teaching systems. The personalization in these systems is driven by information about the user, a user model. Moreover, as computers become both ubiquitous and pervasive, personalization operates across the many devices and information stores that constitute the user's personal digital ecosystem. This enables personalization, and the user models driving it, to play an increasing role in people's everyday lives. This makes it critical to establish ways to address key problems of personalization related to privacy, invisibility of personalization, errors in user models, wasted user models, and the broad issue of enabling people to control their user models and associated personalization. We offer scrutable user models as a foundation for tackling these problems. This article argues the importance of scrutable user modeling and personalization, illustrating key elements in case studies from our work. We then identify the broad roles for scrutable user models. The article describes how to tackle the technical and interface challenges of

Journal

ACM Transactions on Interactive Intelligent Systems (TiiS)Association for Computing Machinery

Published: Dec 1, 2012

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