Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

The PASQQ

The PASQQ Perceived airport service quality is an indicator ofairport performance and the key to improving airport service. The present studyaimed to identify the basic dimensions of airport service quality perceived bypassengers and to develop an instrument that complements traditionalquality-related metrics. The Perceived Airport Service Quality Questionnaire(PASQQ) was built, pretested and administered to 874 passengers recruited at theVenice International Airport. Results indicated that four main dimensions ofperceived airport service quality should be considered: perceived disorder,negative interaction, positive interaction and knowledge, and perceivedsecurity. The PASQQ is a useful and a reliable tool, and it can be adoptedwithin a multidimensional approach to evaluate perceived airport servicequality. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Aviation Psychology and Applied Human Factors American Psychological Association

Loading next page...
 
/lp/american-psychological-association/the-pasqq-nzOVjG8isn
Publisher
American Psychological Association
Copyright
Copyright © 2018 Hogrefe Publishing
ISSN
2192-0923
eISSN
2192-0931
DOI
10.1027/2192-0923/a000145
Publisher site
See Article on Publisher Site

Abstract

Perceived airport service quality is an indicator ofairport performance and the key to improving airport service. The present studyaimed to identify the basic dimensions of airport service quality perceived bypassengers and to develop an instrument that complements traditionalquality-related metrics. The Perceived Airport Service Quality Questionnaire(PASQQ) was built, pretested and administered to 874 passengers recruited at theVenice International Airport. Results indicated that four main dimensions ofperceived airport service quality should be considered: perceived disorder,negative interaction, positive interaction and knowledge, and perceivedsecurity. The PASQQ is a useful and a reliable tool, and it can be adoptedwithin a multidimensional approach to evaluate perceived airport servicequality.

Journal

Aviation Psychology and Applied Human FactorsAmerican Psychological Association

Published: Jan 1, 2018

There are no references for this article.