There is little specific research on people’sopinions of single-pilot commercial airline operation and whether they arewilling to fly by this means. This study examines passengers’ attitudesto help determine their willingness to fly on an aircraft of this type. Part 1involved four focus groups providing their views on the matter. In Part 2, anonline survey was developed from the output of the focus groups that gatheredpassenger perceptions of single-pilot operations. The feedback from the focusgroups highlighted distrust in technology, concerns about pilot health andworkload, and the need for more information on single-pilot operations but alsothat if there were substantial savings passengers may be willing to fly on suchan aircraft. The results of the survey suggested three main dimensions topassenger opinion on the subject: state of the pilot; trust in the technology;ticket price and reputation. Responses on these scales could determine with somecertainty passengers’ willingness to fly or not to fly on a single-pilotairliner.
Aviation Psychology and Applied Human Factors – American Psychological Association
Published: Jan 1, 2019