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Consumer Risk Perceptions, Behavioral Intentions, and Purchasing Habits toward Delivery Apps

Consumer Risk Perceptions, Behavioral Intentions, and Purchasing Habits toward Delivery Apps In this article, I cumulate previous research findings indicating that continuance intention and performance expectancy of food delivery apps shape risk perception in relation to COVID-19. I contribute to the literature on consumer risk perceptions, behavioral intentions, and purchasing habits toward delivery apps by showing that behavioral emotions and purchasing choices, decisions, and habits configure food delivery ordering experience by use of mobile apps. Throughout January 2022, I performed a quantitative literature review of the Web of Science, Scopus, and ProQuest databases, with search terms including “delivery app” + “consumer risk perception,” “behavioral intention,” and “purchasing habit.” As I inspected research published in 2020 and 2021, only 147 articles satisfied the eligibility criteria. By eliminating controversial findings, outcomes unsubstantiated by replication, too imprecise material, or having similar titles, I decided upon 23, generally empirical, sources. Reporting quality assessment tool: PRISMA. Methodological quality assessment tools include: AXIS, Dedoose, ROBIS, and SRDR. JEL codes: D12; D22; D91; L66; E71 Keywords: consumer; perception; behavior; intention; purchasing habit; delivery app http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Self-Governance and Management Economics Addleton Academic Publishers

Consumer Risk Perceptions, Behavioral Intentions, and Purchasing Habits toward Delivery Apps

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Publisher
Addleton Academic Publishers
Copyright
© 2009 Addleton Academic Publishers
ISSN
2329-4175
eISSN
2377-0996
Publisher site
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Abstract

In this article, I cumulate previous research findings indicating that continuance intention and performance expectancy of food delivery apps shape risk perception in relation to COVID-19. I contribute to the literature on consumer risk perceptions, behavioral intentions, and purchasing habits toward delivery apps by showing that behavioral emotions and purchasing choices, decisions, and habits configure food delivery ordering experience by use of mobile apps. Throughout January 2022, I performed a quantitative literature review of the Web of Science, Scopus, and ProQuest databases, with search terms including “delivery app” + “consumer risk perception,” “behavioral intention,” and “purchasing habit.” As I inspected research published in 2020 and 2021, only 147 articles satisfied the eligibility criteria. By eliminating controversial findings, outcomes unsubstantiated by replication, too imprecise material, or having similar titles, I decided upon 23, generally empirical, sources. Reporting quality assessment tool: PRISMA. Methodological quality assessment tools include: AXIS, Dedoose, ROBIS, and SRDR. JEL codes: D12; D22; D91; L66; E71 Keywords: consumer; perception; behavior; intention; purchasing habit; delivery app

Journal

Journal of Self-Governance and Management Economics – Addleton Academic Publishers

Published: Jan 1, 2022

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