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This paper examines a very important management tool: benchmarking, and focuses on a company which is being examined for the suitability of benchmarking with another, XYZ. The basic assumption is that XYZ has a defect rate that is slightly better than that of the company in question. The paper tries to reach a conclusion as to whether XYZ is better than the company or not. The overall aim is to portray how the concept of benchmarking works in practice. JEL: D21, L10, M51
Economics, Management, and Financial Markets – Addleton Academic Publishers
Published: Jan 1, 2010
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