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A supply chain management (SCM) practice in services is an ongoing process and needs continuous efforts on total quality management (TQM) practices and flexible systems (FSs) practices fronts. Implementation of new practices and proper strategic planning in accordance with the vision and mission...
The research paper empirically examines the influence of the six total quality management/human resource management (TQM/HRM) practices on employees’ knowledge sharing behaviour, with the Malaysian service organisations being the main focus. One hundred and five data was collected from the...
The aim of this study is to empirically examine the determinants of customer loyalty (CL) in mobile telecommunication services (MTS) from the Malaysian perspective. Service quality (SQ), perceived value (PV), trust and habit were examined as the determinants of customer loyalty. The currently...
The advancement of broadband technologies has altered how traditional business is being managed. Although the contribution of broadband is multifold and indispensable to business in today’s reality, the adoption rate of broadband in Malaysia still remains low. Thus the research aims to...
This paper investigates the closed weighted directed Euler trail using sign incidence matrix and siphon-trap matrix of Petri net (PN) model of weighted directed graph. We obtain all set of places those are siphon as well as trap Using the siphon-trap and bounded-ness property of PN, by operating...
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