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The paper uses a survey method to explore the extent to which manufacturing and service firms have benefited from a range of traditional and contemporary Management Accounting Practices (MAPs) in Finland. The findings indicate that overall benefits of contemporary MAPs, such as activity-based...
The servitisation of the manufacturing industry involves a shift from products to services and from transactions to relationships. Companies are becoming more dependent on each other, which entails a growing importance of good business relationships and relationship management. Contracts have...
This research focuses on the preliminary planning and design of an Alpine skiing lift system in the Mount Carleton Provincial Park, in the province of New Brunswick, Canada. Linear programming (LP) model and discrete-event simulation are combined to design ski lifts selection alternatives and...
During the past few years, balanced scorecard (BSC) has been widely used among academicians and researchers involved in strategic management and managerial accounting. The BSC uses four perspectives which reflect firm value creation activities: learning and growth perspective, internal/business...
The service sectors now represent 80% of the developed economies. To remain competitive, firms must innovate. The demand for high-quality service in public sectors has become increasingly greater. Service innovation is not only confined to firms, but also applies to public sectors such as...
This paper is grounded in the service science approach and attempts to, by presenting an illustrative pharmacy case study, highlight the difficulties of introducing new control systems, whereby often the human dimension involved in the introduction is forgotten. The paper supports other academic...
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