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In this paper an analysis is proposed of how firms can use internet-based technologies to deliver their services online to foreign markets or to support an offline international service delivery. The focus is consequently on the front office, that part of the production and delivery system where...
The dominant presence of private Addiction Treatment Centres (ATCs) raises questions about how changes in ownership mix affect access to and quality of care. This paper examines the relationship between an ATC's ownership choice and the ownership mix in its market. Organisational and market...
The purpose of this study was to examine the impact of Human Resource Management (HRM) on organisational performance. This study addressed two measurement challenges suggested by human resource researchers: collecting data separately for managerial and non-managerial employee groups and testing...
Several models have been proposed to express customer preference variation. In this paper, we express it not by customer segmentation but by latent class. Not only decision-making factors but also decision-making processes differ according to the class. We propose a service-choice behaviour...
This paper seeks to examine the healthcare service delivery and customer satisfaction in Fiji. This study uses the functional and psychological dimensions of customers' satisfaction as the basis for formulating a strategy for delivering healthcare services to the best of customer/patient's...
This study distinguished three basic kinds of Global Supply Chain (GSC) strategies: operational excellence, customer closeness and mass customisation based on content analysis of 55 consulting reports from Company T by using qualitative analysis software Leximancer. Through comparing original...
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