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Integrating the capability view of customer relationship management (CRM) with service climate research, this present study developed a conceptual two-level model that links CRM to customer-oriented behaviour through service climate in service organisations. Data from 629 customers involving 141...
This study is predicated on the premise that addressing wicked problems through business practices and social innovations will need new leadership and organisational development strategies for helping organisations mirror practices and approaches internally with staff and externally with...
Today, customers are not only consuming products and services but also actively participating in creating value. However, there is little research on customer participation in business ecosystems. As such, effects of customer participation in business ecosystems remain under-researched. The...
The paper discusses the application of a management model based on best practices related to scientific, technological and innovation-oriented collaborative issues among institutions and companies, focusing on human capital management and structural capital management. These two kinds of capital...
Personnel selection problem is often viewed as a multi criteria problem and there are many examples when different multi criteria techniques support the process. The multi criteria approach was used in several studies of faculty selection in academia but not many recognised that there were...
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