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This article explores the problems that Internet users of marginalized populations face at telecenters (Internet public access sites). Using an exploratory case study method and gathering data from users and telecenter operators, we have explored users' limitations when using the Internet. To...
In recent years, many governments have seized the momentum provided by the advent of information technology as the ideal opportunity to rethink and reformulate their administrative praxis. This restructuring concentrates not only on the internal aspects involved but also on those related to the...
The purpose of this article is to demonstrate that a low-budget information system using knowledge bases can be developed and adopted in a manufacturing firm to improve the productivity of the organization. The automotive industry uses complex software systems to perform product engineering at...
This article proposes a combination of actions and decisions that companies from the Mexico's software services industry can carry out internally to obtain a sustainable competitive level in the national and international markets. An attitudinal survey1 was carried out as primary research based...
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