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Business Systems Research Journal Volume 5 Issue 3

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Publisher: Walter de Gruyter - de Gruyter
ISSN: 1847-9375

LitStream

Journal Article

Optimization of a Call Centre Performance Using the Stochastic Queueing Models

Brezavšček, Alenka; Baggia, Alenka

2014 Business Systems Research Journal

doi:10.2478/bsrj-2014-0016

Abstract Background A call centre usually represents the first contact of a customer with a given company. Therefore, the quality of its service is of key importance. An essential factor of the call centre optimization is the determination of the proper number of operators considering the...
LitStream

Journal Article

Regions for Servicing Old People: Case study of Slovenia

Drobne, Samo; Bogataj, Marija

2014 Business Systems Research Journal

doi:10.2478/bsrj-2014-0017

Abstract Background: Aging is one of the most serious problems that most developed countries are facing in the 21st century. In the European Union, Member States are responsible for the planning, funding and administration of health care and social protection systems. Local authorities and state...
LitStream

Journal Article

Statistical Methods Use in Small Enterprises: Relation to Performance

Dumičić, Ksenija; Bregar, Lea; Žmuk, Berislav

2014 Business Systems Research Journal

doi:10.2478/bsrj-2014-0018

Abstract Background: There are several factors that lead to an improved level of competitiveness and increased net income of enterprises. Previous studies have shown that an appropriate use of statistical methods has positive effects on the level of competitiveness and on enterprises’ net income...
LitStream

Journal Article

How to Use Linear Programming for Information System Performances Optimization

Hell, Marko; Dragičević, Tea

2014 Business Systems Research Journal

doi:10.2478/bsrj-2014-0019

Abstract Background: Organisations nowadays operate in a very dynamic environment, and therefore, their ability of continuously adjusting the strategic plan to the new conditions is a must for achieving their strategic objectives. BSC is a well-known methodology for measuring performances...
LitStream

Journal Article

How to Measure Illiquidity on European Emerging Stock Markets?

Vidović, Jelena; Poklepović, Tea; Aljinović, Zdravka

2014 Business Systems Research Journal

doi:10.2478/bsrj-2014-0020

Abstract Background: Liquidity is, in practice of portfolio investment, an important attribute of stocks and measuring illiquidity presents a real challenge for researchers, primarily on developed stock markets. Moreover, there is a lack of research dealing with (il)liquidity on emerging markets....
LitStream

Journal Article

A Comparison of Machine Learning Methods in a High-Dimensional Classification Problem

Zekić-Sušac, Marijana; Pfeifer, Sanja; Šarlija, Nataša

2014 Business Systems Research Journal

doi:10.2478/bsrj-2014-0021

Abstract Background: Large-dimensional data modelling often relies on variable reduction methods in the pre-processing and in the post-processing stage. However, such a reduction usually provides less information and yields a lower accuracy of the model. Objectives: The aim of this paper is to...

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Business Systems Research Journal Volume 5 Issue 3

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