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This paper describes the knowledge sources and methods of knowledge acquisition for USCSH (University of South Carolina SHell). USCSH is an active intelligent assistance system for Unix. The system operates in two modes, the active mode and the intelligent mode. In the active mode USCSH monitors...
OSCON (Operating System CONsultant) is an operatingsystem consultant which gives English answersto English queries about computer operating systems.The program currently answers queries for over 40commands from the UNIX and MS-DOSoperating systems. OSCON answers a widevariation of queries that...
UC (UNIX Consultant) is an intelligent, natural-language interface thatallows naive users to learn about the UNIX operating system. UC wasundertaken because the task was thought to be both a fertile domain forArtificial Intelligence research and a useful application of AI work inplanning,...
An empirical study undertaken on a cross-sectionof UNIX users at an academic site reveals a role for anactive form of help system, rather than the more usualpassive kind. Sample scripts supporting this view arepresented and the kind of aid required for theseexamples is discussed. It is then...
Some user interfaces, such as that of Unix, aredifficult for novices to use, and this paper suggestsa possible solution to such problems. The results ofa study of Unix users enabled the development of ataxonomy of error types so that users' errors can beclassified. This information is...
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