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Not long ago, the university installation I manage was asked by one of our control agencies to provide estimates of conversion time (hence cost) for a planned major upgrade of our systems. I took a deep breath, swallowed hard, and delegated full responsibility to our assistant director with...
Person-to-person communication in data processing seems to increase in importance every year. There is an annual crop of statements by authors and data processing notables about how poorly data processing people communicate with users. There is plenty of blame handed out, but not much specific...
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