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Journal of Patient Experience

Subject Areas: Health Policy
Publisher: SAGE Publications - SAGE
ISSN: 2374-3735
SJR: 13

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Journal Article

Development of a Patient-Reported Experience Measure Tool for Ambulatory Patients With Acute Unexpected Needs: The APEX Questionnaire

Nadeau, Myriam; Chabot, Dominique; Breton, Mylaine; Guertin, Jason R.; Harvey Labbé, Laurie; Roberge, Danièle; Lefebvre, Gabrielle; Mallet, Myriam; Beaulieu, Sandrine; Kavanagh, Éric; Cloutier, Nathalie; Garant, Philippe; Bélanger, Lynda; Vaillancourt, Samuel; Boumenna, Tarek; Bareil, Kathryn; Savard, Joanie; Simonyan, David; Ulrich Singbo, Mahukpe Narcisse; Berthelot, Simon

2024 Journal of Patient Experience

doi:10.1177/23743735241229373 pmid:38618513

Background: The aim of this study was to develop a patient-reported experience measure (PREM) for comparing the experience of care received by ambulatory patients with acute unexpected needs presenting in emergency departments (EDs), walk-in clinics, and primary care practices. Methods: The...
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Journal Article

The Patient's Perspective on the Functioning of the Primary Healthcare Centres in Bangalore, India: An Illustrated Guide

Bangalore Sathyananda, R; Krumeich, A; Manjunath, U; de Rijk, A; van Schayck, CP

2024 Journal of Patient Experience

doi:10.1177/23743735241246730 pmid:38618514

India's healthcare system is, for a large part, organized around a vast network of Primary Healthcare Centres (PHCs) that form the pillar on which the public healthcare sector functions. The World Health Organization (WHO) has emphasized the important role that PHCs play in strengthening...
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Journal Article

Use of Daily Web-Based, Real-Time Feedback to Improve Patient and Family Experience

Remer, Lisa M; Line, Kristin; Paolella, Alyssa; Rozniak, Justin M; Alessandrini, Evaline A

2024 Journal of Patient Experience

doi:10.1177/23743735241226994 pmid:38601264

Real-time feedback is a growing trend in patient- and family experience (PFE) work as it allows for immediate service recovery, though it typically requires a significant investment of time and financial resources. We describe a partnership with our “edutainment” system to administer an automated...

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