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The paper aims to enhance customers’ satisfaction levels by identifying improvements in the service quality of the rail transport industry in developing countries such as India. A multi-algorithmic combination of a LEXICON analysis and a Naïve Bayes machine learning hybrid approach to sentiment...
The last decades have seen a considerable move forward regarding integrated vehicle and crew scheduling in various realms (airline industry, public transport). With the continuous improvement of information and communication technology as well as general solvers it has become possible to...
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