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In service industry, various decisions need to be made to design these service systems or improve their performances. In the face of complex systems and many choices, simulation is used to estimate the performance measures of each alternative when analytical expression is too complex or even...
This paper studies the warm-standby M/M/R machine repair problem with balking and reneging plus service pressure coefficient. Failed machines balk (do not enter) with a constant probability (1 – b ) and renege (leave the queue after entering) according to a negative exponential distribution. We...
Modelling and performance analysis is one of the most important issues in business processes. Built on top of web protocols and XML language, web services are emerging as a high level framework for business-to-business relationships. UML can be used to model web services interactions and...
The market of logistic operators in the segment of parcel delivery in Brazil has grown considerably in the last few years. This growth is caused mainly by e-commerce transactions. Companies that excel in this business offer services that enable traceability of objects and near real-time...
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