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Nowadays, the need for more user-centric privacy-aware transactions raises specific challenges that Service Oriented Architectures (SOA) need to address, including the problems of managing users' personal identification information and ensuring privacy and anonymity in the e/m-environment. This...
The paper suggests an evaluation method for public e-government websites, but also in particular e-health websites based on user perspectives. To evaluate ergonomic quality of websites, attributes are defined. Since quality has several dimensions and some of these dimensions involve linguistic...
The great popularity and rapid diffusion of mobile technologies at worldwide level has also been recognised by the public sector, leading to the creation of m-government. A major challenge for m-government is accessibility – the provision of an equal service to all citizens irrespective of their...
US Government websites are rapidly increasing the services they offer, but users express concerns about their personal privacy protection. To earn user's trust, these sites must show that personal data is protected, and the sites contain explicit privacy policies. This research studied privacy...
Development of mobile taxing (m-taxing) environments that have user-friendly features is important to the accelerated adoption of m-taxing in filing taxes with the government. The current research studies usability features that are crucial to the success of an m-taxing system. There are two...
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