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Efforts to improve the delivery of public services with ICT are older than the recent explosion of the Internet and the emergence of the concept of e-Government. Innovative Electronic Service Delivery could well become a driver of the modernisation process in government. The opportunities are...
e-Government has already arrived in Africa, though it is essentially an imported concept based on imported designs. There are growing numbers of e-government projects, some of which are contributing to public sector reform and delivering gains of efficiency and/or effectiveness across a broad...
In recent years, the Irish Government has launched a number of e-Government initiatives. The most ambitious of these is Reach, a project to develop a Public Services Broker (PSB) which will at once be a public sector portal, a public data vault, an inter-agency broker and an authentication...
In many countries, administrative supervision has grown dramatically in recent years. Administrative supervision is a form of interaction between policy makers and policy executors, aimed at improving political accountability. In this paper, the role of information and information relationships...
In the nineteen-eighties, the Tessec expert system was developed and several studies showed that this system could improve administrative decision making under the Netherlands' General Assistance Act. Despite this favourable evaluation, Dutch municipalities did not adopt Tessec and the...
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