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Statistical process control (SPC) can be applied to service processes, but the framework and methods may deviate from applications in industry. This was investigated in several pilot projects covering a range of service processes. Three main issues emerged. First, in addition to the traditional...
Investigates the effects of the most influential cutting parameters (cutting speed, feed rate, depth of cut, tool nose radius, tool length and work piece length) on surface roughness quality and on the formation of built‐up edge in a lathe dry turning process of mild carbon steel samples. A full...
States that, in literature, hardly any practical methods, including both methodological and organizational aspects of implementing statistical process control (SPC), are described. Presents a method including both aspects. The methodological part consists of a ten‐step method used by...
Posits that methods to achieve robustness for single response are well established. For multiple response problems, however, very few methods have been developed successfully. Presents a new method of achieving robustness for multiple response problems using Taguchi’s loss model. Develops loss...
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