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Given the paucity of quantitative studies investigating the potential of E-Government (EGOV) in enabling national development, our study first attempts to explore EGOV as a potential tool for countries to fulfill their Human Development goals. Toward this, we employ modernization theory and...
Information Security Risk Management (ISRM) in Information Technology Outsourcing (ITO) is among the most critical and under-studied areas of ITO research. This study investigates the body of knowledge focusing on ISRM in ITO by conducting a systematic literature review (SLR) and analyzes 63...
Social customer relationship management (CRM) deals with integrating social media data with traditional CRM in order to engage customers. This paper extends the Technology-Organization-Environment model with the diffusion of innovation theory to obtain insights into the factors and differences...
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