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AbstractThe design and delivery of IT services is increasingly a global endeavor. Organizations of all types are engaging in global activities enabled by IT services. To meet the needs of global stakeholders and remain competitive in global markets, it is important for the IT services that...
AbstractIt is widely accepted by Information Technology service managers that frameworks such as the IT Infrastructure Library can deliver real operational efficiencies but there are few empirical studies that investigate the benefits realised and performance metrics gathered. The objective of...
AbstractUniversities have a responsibility to equip graduates with the knowledge and skills to be productive in their work environment. Recently, the discipline of IT Service Management has become globally recognized as critical to organizations. Academia appears to be lagging industry in...
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