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Coombs' (2007) Situational Crisis Communication Theory (SCCT) provides the theoretical framework for a 3 × 2 experiment testing the effects of SCCT response strategies from a nonprofit organization. The body of research devoted to crisis communication rarely addresses one of the largest areas of...
To better understand leadership in public relations and explore its value in successful communication management, this article captured the perceptions of mid- and senior-level public relations executives (N = 222) regarding the important qualities and dimensions of excellent leadership in the...
The purposes of this study are (a) to suggest a model of public segmentation and (b) to examine each segment's level of trust in government. By using individuals’ cognitive perceptions of government and participation in social organizations, as well as media use and demographic characteristics,...
Through a quantitative content analysis, this study applies situational crisis communication theory (SCCT) to investigate how 13 corporate and government organizations responded to the first phase of the 2009 flu pandemic. The results indicate that government organizations emphasized providing...
Women's work relationships with other women in public relations management settings provide context for further developing Kennan and Hazleton's (2006) conception of internal public relations (IPR) theory. To date, undertheorized in the public relations literature are intra-management...
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