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This study investigates the impression management strategies embedded within messages dealing with the public image of an organization in crisis. Interview data reflected the impression management strategies employees use when discussing their organization's situation with outsiders. The...
The concept of organizational culture entered the fields of organizational studies, management and organizational communication nearly I5 years ago, but public relations theorists seldom have used it to explain why organizations practice public relations as they do or to explain the effect of...
In an attempt to reconcile public relations research with a range of critical concerns, J. Grunig and colleagues have proposed a two-way symmetrical model that reformulates public relations as a more inclusive, balanced, and ethical practice. A contradiction exists, however, between two-way...
This study provides a partial test of a symbolic approach to crisis management. The symbolic approach examines the strategies used to respond to crises. The study concentrated on the match between crisis type and crisis response strategy. An experimental design was used to explore how crisis...
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