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While the cost estimates of reminders by mail are readily available for policy-makers, estimation of their benefits requires thoughtful analysis. For this purpose, we used data about earned income tax credit (EITC) reminders by mail which the Israel Tax Authority sent to eligible applicants...
Engaging public service users as co-producers is expected to lead to more efficient services and better outcomes. What has been missing so far, however, is a solid theoretical basis to explain what compels actors to pursue co-production, or not, and what strategies they adopt in this pursuit....
This article presents research on nurses’ perceptions of the 2005 UK NHS reform ‘Agenda for Change’ (AfC) in order to identify lessons to inform future NHS policy development. Semi-structured interviews (n = 18) were conducted with NHS nurses who were in post prior to the reform and subsequently...
Administrative reform is a key element of postsocialist transformations. There were three rounds of New Public Management-inspired administrative reform in Kazakhstan, yet they did not lead to substantial increases in the quality of governance. This lack of progress is partially the result of a...
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