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In Public Policy and Administration Taylor (1999) concluded that the charter system was inadequate to safeguard consumers’ and citizens’ interests and that they would have to have a greater input to ensure success. Following its introduction in...
In this article we explore the ways in which three public services have been responding to the demand that people who use services be treated as consumers. We argue that New Labour views of modernisation and reform of public services have been...
Throughout the western world, the informal economy is now a priority for action in public policy circles. This paper analyses how the UK government has sought to tackle this issue by attempting to join-up the myriad of actions being taken across...
Every hospital, mental health, primary care and specialist trust in the English National Health Service (NHS) should have a Patient Advice and Liaison Service (PALS), to provide information and support to NHS patients with questions or concerns....
Richard Crossman - a member of Harold Wilson’. Cabinet from 1964-1970 - wrote widely about the relationship between ministers and the civil service, and, with particular reference to his famous Diaries of a Cabinet Minister, he continues to be cited...
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