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‘User involvement’ is a contemporary policy initiative in the UK National Health Service which requires the managers of the service to pay greater attention to the wishes of individual patients/clients and their carers, but also to the representatives of users and the general public. This paper...
Local authorities increasingly use ‘trading’ language to describe and debate inter and intra-departmental working relations. This article explores the meanings given to this contested language in context, drawing on case studies of internal trading in two authorities. The objective of this...
Despite the difficulty of large-scale organisational change, it is clear that the last 18 years of Conservative government has seen some major changes in both the structures and cultures of government department. This paper examines why and how departments change when they do. Although ministers...
The article argues that, despite the coherence implied by many analyses, there is no one ‘new management’ nor one process of management change within local governance. ‘New management’ is made up of different, and potentially contradictory, streams of ideas and practices. These elements are...
Agencies attract the attention of MPs unequally. In focusing upon ‘informnatory responsibility’, as a prerequisite of ministerial responsibility in an era of executive agencies, the article reveals that there is no simple model or pattern of informatory responsibility, whether measured by...
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